Refund Policy

Effective date: to be published

We want you to pay for SunriseBids only if it is useful. Here is how refunds work.

Try it free first

Every new account gets a 14-day Pro trial with no card required. When it ends, you move to the Free plan automatically. You are never charged for the trial.

30-day money-back guarantee

If you are not happy with a paid plan, you can ask for a full refund within 30 days of any payment, whether it was your first payment or a renewal (monthly or annual). You do not need to give a reason.

After 30 days, payments are generally not refundable, but you can still cancel at any time to stop future charges. If something went wrong on our side (for example, the service was down for an extended period, or you were charged after cancelling), contact us and we will make it right.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle processes all refunds. You can request a refund in either of these ways:

1. Through Paddle: go to paddle.net, find your purchase using the email address on your receipt, and select "Request refund". You can also use the link in your Paddle receipt email.
2. Through us: email support@sunrisebids.com from your account email with "Refund" in the subject line. We will send the request to Paddle for you, usually within 2 business days.

Approved refunds go back to the original payment method. Paddle says this usually takes up to 14 days after approval, depending on your bank.

What happens after a refund

When a payment is refunded, the paid plan it covered ends and your account moves to the Free plan. Your profile and saved data stay in place unless you ask us to delete them.

Cancelling vs refunding

• Cancelling stops future renewals. You keep paid features until the end of the period you paid for. Cancel any time in Account → Billing or through the Paddle customer portal.
• Refunding returns money for a payment you already made (see above).

Your legal rights

This policy does not limit any right you have under the law of your country or under Paddle's Buyer Terms and Paddle's Refund Policy. For example, consumers in the EU, EEA, UK and some other countries have a statutory right to withdraw from a purchase within a set period. Where the law or Paddle's terms give you a better refund right, that right applies.

We may refuse refunds where there is evidence of fraud or refund abuse (for example, repeatedly subscribing, refunding and resubscribing).

Chargebacks

Please contact us or Paddle before filing a chargeback. We can almost always resolve a billing problem faster. This does not affect your right to dispute a charge with your bank.

Contact

to be published , d/b/a SunriseBids, SunriseBids staging , Richmond, VA support@sunrisebids.com